7game5 Privacy Policy
Your privacy matters to us at 7game5. This Privacy Policy explains exactly what personal information we collect from players in the Philippines, how we use it, how we protect it, and what rights you have over your own data. We are committed to being transparent about our data practices so you can use the platform with full confidence. If you have questions after reading this document, our FAQ page covers common privacy queries in plain language. You are welcome to Register or Login to manage your account preferences at any time.
1. Information We Collect
When you create an account or use the 7game5 platform, we collect several categories of personal information to provide you with a safe, personalised, and fully functional gaming experience. The primary category is account information, which includes your full name, date of birth, email address, mobile number, and residential address in the Philippines. This information is required to verify your identity, confirm your eligibility to participate, and comply with our obligations under applicable Philippine regulations. We also collect login credentials in a securely hashed format and records of any changes made to your account settings over time.
In addition to account data, we automatically collect device and browser information whenever you access the 7game5 platform. This includes your IP address, device type, operating system version, browser type and version, screen resolution, and the unique identifiers associated with your device. We use this technical data to optimise platform performance across the wide range of Android and iOS devices used by players across the Philippines, to detect and prevent unauthorised access, and to troubleshoot technical issues that may arise during your session.
We also collect financial and transaction data related to your activity on the platform. This includes deposit amounts, withdrawal requests, transaction timestamps, payment method types, and transaction reference numbers — all denominated in Philippine Peso (PHP). For local payment methods commonly used in the Philippines, we record the necessary identifiers to process and reconcile transactions, but we do not store full bank account numbers or complete card details on our servers. Usage data — such as the games you play, the bets you place, session duration, and feature interactions — is also recorded to improve the platform and tailor your experience.
2. How We Use Your Information
Platform Operations & Compliance
The personal information collected by 7game5 is used first and foremost to operate the platform and deliver the services you have signed up for. This includes processing your deposits and withdrawals in PHP, settling bets and game outcomes, maintaining your account history, and providing access to all features available to registered Philippine players. We also use your data to verify your age and identity in accordance with responsible gaming and anti-money laundering requirements, and to ensure that only eligible users can access real-money wagering features. Where required by law or by regulatory bodies, we may use your information to produce compliance records and reports. Our obligation to operate a fair and transparent platform means that accurate data handling is central to everything we do.
Improvement, Security & Support
Beyond operations, 7game5 uses collected data to improve the quality and safety of the platform. Usage and device data help our technical team identify performance issues, optimise loading times on mobile devices, and test new features before rolling them out to all Philippine players. Your data is also used by our support team to assist you effectively when you raise a question or report a problem — having your account and transaction history on hand allows us to resolve issues faster and more accurately. We may also use aggregated, anonymised data for internal analytics and business planning purposes, where no individual player can be identified from the results. Our goal is to continuously raise the standard of your experience while keeping your personal information protected at every step.
3. Cookies and Tracking Technologies
7game5 uses cookies and similar tracking technologies to enhance your experience on the platform and to ensure that certain features work correctly. Cookies are small text files stored on your device when you visit our site; they allow the platform to remember your session, keep you logged in between pages, and store your language and display preferences. Session cookies are deleted automatically when you close your browser, while persistent cookies remain on your device for a set period to make your next visit smoother and faster. Together, these technologies help us deliver a consistent and reliable experience for every player in the Philippines regardless of the device they use.
We use strictly necessary cookies that are essential for the platform to function — without these, features like account login, bet placement, and PHP transaction processing would not work. We also use functional cookies to remember your preferences and performance cookies to collect anonymous data about how pages are used, which helps us identify bottlenecks and improve the experience for all players in the Philippines. Where analytics tools are used, data collected through performance cookies is aggregated and cannot be used to identify you personally. These performance insights allow our team to make informed decisions about which areas of the platform need the most attention.
You have the right to control how cookies are stored on your device. Most browsers allow you to view, manage, and delete cookies through their settings menu. Please be aware that disabling strictly necessary cookies may prevent you from logging in or using core platform features. If you continue browsing the 7game5 platform without changing your cookie settings, we will take that as your acceptance of our use of cookies as described in this policy. For more information about managing cookies on your device, please consult your browser's help documentation or visit our FAQ page for step-by-step guidance.
4. Data Storage and Security
7game5 takes the security of your personal data seriously and applies a range of technical and organisational measures to protect it against unauthorised access, accidental loss, destruction, or disclosure. Your data is stored on secured servers, and access is restricted to authorised personnel who require it to perform their duties. Passwords are stored using industry-standard hashing algorithms and are never stored in plain text. Sensitive financial identifiers are encrypted both in transit and at rest using current encryption standards, ensuring that your financial information stays protected at all stages of processing.
All data transmitted between your device and the 7game5 platform is protected by HTTPS encryption, ensuring that information cannot be intercepted by third parties during transmission. We regularly review and update our security practices to address new threats and vulnerabilities, and we conduct internal checks to verify that safeguards remain effective. Our support staff undergo data protection training to ensure they handle personal information responsibly at every point of contact with players from the Philippines. In the unlikely event of a data breach that poses a risk to your rights, we will notify affected users and relevant authorities in accordance with applicable law.
We retain your personal data for as long as your account remains active and for a period thereafter as required by applicable law, regulatory obligations, or legitimate business purposes such as resolving disputes or preventing fraud. When data is no longer required, it is securely deleted or anonymised in accordance with our internal retention policy. If you request deletion of your account, we will process that request in accordance with your rights as described in Section 6 of this policy, subject to any retention obligations we are required to fulfil under Philippine law. We take every reasonable step to limit how long we hold your data and to ensure it is disposed of safely when the time comes.
5. Sharing Data with Third Parties
7game5 does not sell, rent, or trade your personal information to third parties for their own marketing or commercial purposes. We value the trust that Philippine players place in us and treat your data with the discretion it deserves. However, there are specific, limited circumstances in which your data may be shared with carefully selected third parties who assist us in operating the platform and delivering our services to you. Every third party that receives your data is bound by strict confidentiality and data handling obligations, and we regularly review these relationships to ensure compliance with our standards.
These third parties include payment processing providers who handle PHP transactions on our behalf, identity verification services used to confirm the age and eligibility of new registrants, platform infrastructure providers who host and maintain the technical systems that power 7game5, and fraud prevention and security partners who help us detect and investigate suspicious activity. Each of these partners is contractually required to handle your data securely, to use it only for the specific purpose for which it was shared, and to comply with applicable data protection standards. We do not permit any third-party service provider to use your data for their own independent marketing or business purposes without your explicit consent.
In addition to service providers, we may disclose your personal information to government authorities, law enforcement agencies, or regulatory bodies if we are required to do so by law, court order, or regulation applicable in the Philippines. We may also share data where necessary to protect the legal rights of 7game5, to prevent fraud, or to investigate a suspected breach of our Terms and Conditions. In all cases, we limit disclosures to the minimum information required for the purpose and take steps to ensure that recipient parties handle your data responsibly. We will not use legal disclosure obligations as a pretext for broader data sharing beyond what is strictly necessary.
6. Your Rights Over Your Personal Data
Right to Access
You have the right to request a copy of the personal information that 7game5 holds about you at any time. This includes your account details, transaction history, and any other data associated with your registered profile. To make an access request, contact our support team with your account details and a clear description of the information you wish to receive. We will process your request within a reasonable timeframe in accordance with applicable Philippine data privacy regulations. Access requests are free of charge under normal circumstances, though we reserve the right to apply a reasonable fee for requests that are repetitive or excessive in scope.
Right to Correction
If any personal information we hold about you is inaccurate, incomplete, or out of date, you have the right to request that we correct or update it. Keeping your account information accurate is important both for your own experience and for our ability to process your transactions and verify your identity correctly. You can update many details directly through your account settings after logging in. For changes that cannot be made self-service — such as a legal name update or address correction requiring document verification — please contact our support team and we will assist you promptly. Corrections are processed at no charge and are typically completed within a few business days of receiving adequate supporting information.
Right to Deletion
You may request the deletion of your personal data and the closure of your 7game5 account at any time. Once a deletion request is verified and processed, we will remove or anonymise your personal information from our active systems. Please note that certain data may be retained for a defined period where we have a legal obligation to do so — for example, transaction records required for financial compliance or anti-money laundering purposes under Philippine law. After the applicable retention period expires, that data will also be securely deleted. Deletion requests do not affect data that has already been shared with regulatory authorities as required by law, and we will always inform you of any retention obligations that apply to your request.
7. Protection of Minors and Policy Updates
Our Commitment to Minor Protection
The 7game5 platform is strictly intended for adults aged 18 and above. We do not knowingly collect, store, or process personal data from individuals under the age of 18. During the registration process, all users are required to confirm that they meet the minimum age requirement, and we reserve the right to request proof of age at any point. If we become aware that personal data has been collected from a minor without appropriate parental or guardian consent, we will take immediate steps to delete that data and close the associated account. Parents and guardians who believe their child may have registered on the platform are encouraged to contact our support team immediately so we can investigate and act without delay. Protecting young people from exposure to online gambling is a responsibility we take seriously across all our operations in the Philippines, and we actively invest in safeguards to prevent underage access. For more guidance on protecting minors, please visit our Responsible Gaming page.
Updates to This Privacy Policy
7game5 may update this Privacy Policy from time to time to reflect changes in our data practices, technology, regulatory requirements, or the services we offer to players in the Philippines. When a meaningful change is made, we will publish the updated policy on this page with a revised effective date, and registered users may receive a notification via their registered email address or through an in-platform notice. We encourage you to review this page periodically to stay informed about how we are protecting your data. Your continued use of the platform after any updates have been posted will be taken as your acceptance of the revised Privacy Policy. If you do not agree with any change, you may request account closure and deletion of your data as described in Section 6 above. We will never make retroactive changes that reduce your rights without providing adequate advance notice and an opportunity to respond.
Still Have Questions About Your Privacy?
Our support team is available around the clock to assist Philippine players with any data privacy questions. You can also check the FAQ for quick plain-language answers, or log in to review and manage your account data directly. We believe every player deserves to understand exactly how their information is handled, and we are always here to help.